Refund policy

You can return shoes within 30 days of the delivery date. We send you a return label at no cost, and there is no restocking fee.

How to start a return or exchange

  1. Email support@auraglowz.com with your order number and the pair you want to return or exchange. If the item is defective or not what you ordered, include photos.
  2. We reply within 24 hours and send you a free return label.
  3. Pack the shoes in their original shoe box with everything that came with them, attach the label, and drop the package off with the carrier.
  4. Our returns center checks the return, and we issue your refund or send your exchange.

Condition for change-of-mind returns

  • Unused and not worn outdoors
  • In the original shoe box
  • With all accessories that came with the shoes

Defective or wrong items

If your shoes arrive defective or are not the item you ordered, email us photos of the shoes and the box so we can help.

Exchanges

You can exchange for a different size or color within the return window, depending on what is available. Email us first so we can check.

Refund timing

  • We issue your refund within 5–7 business days after our returns center receives your return.
  • Your bank or card issuer may take an additional 3–10 business days to show the refund.
  • For change-of-mind returns, the original $7.95 shipping charge is not refunded.

Where returns go

Please use the label we send you. Returns go to our returns center:

AuraGlowz Returns
8220 NE Walker Rd
Hillsboro, OR 97124

Please do not send returns to our registered business address in Albuquerque, New Mexico. It is not a store or a returns location.

Canceling an order

You can cancel within 24 hours after your order is placed. Email support@auraglowz.com with your order number.